Privacy Policy

Last Updated: September 10, 2026

Welcome to EU-Case. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or purchase our phone cases, screen protectors, and tech accessories. It also tells you about your privacy rights and how the law protects you.

Our business operates globally, but we take our obligations under the European Union’s General Data Protection Regulation (GDPR) extremely seriously. This document outlines how we collect, use, and safeguard your data.

Note for EU Residents (GDPR Compliance): If you are a resident of the European Economic Area (EEA), you have specific rights regarding your personal information. We act as the Data Controller for your personal data.

1. Important Information and Who We Are

Data Controller

EU-CASE is the controller and is responsible for your personal data (collectively referred to as “Company”, “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy or our privacy practices, please contact us at: [email protected].

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, username, or similar identifier.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card details. (Note: Payment transactions are processed securely via our payment gateways like Shopify Payments / Stripe / PayPal. We do not store full credit card details on our servers).
• Transaction Data: Includes details about payments to and from you and other details of phone cases, mounts, chargers, or other products you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties, as well as your communication preferences.

3. How We Use Your Personal Data & Legal Basis

Under the GDPR, we must have a lawful basis to process your personal data. We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

Purpose / Activity	Type of Data	Lawful Basis for Processing (GDPR)
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order	(a) Identity (b) Contact (c) Financial (d) Transaction	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to prevent fraud and recover debts due to us)
To manage our relationship with you	(a) Identity (b) Contact (c) Profile (d) Marketing	(a) Performance of a contract (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests
To deliver relevant website content and ads	(a) Identity (b) Contact (c) Profile (d) Technical	Consent / Necessary for our legitimate interests

4. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in the table above:

• Service Providers: Acting as processors based in the EEA or outside the EEA who provide IT and system administration services, payment processing, and shipping/fulfillment (e.g., DHL, Royal Mail, FedEx, local postal services).
• Professional Advisers: Including lawyers, bankers, auditors, and insurers.
• Regulators and Authorities: Who require reporting of processing activities in certain circumstances.

5. International Transfers

Since we ship globally, we share your personal data within our company group and external third parties. Some of these parties may be based outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for. By law, we have to keep basic information about our customers for six years after they cease being customers for tax and legal purposes.

8. Your Legal Rights (GDPR)

If you are an EU resident, you have the following rights under data protection laws in relation to your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of incomplete or inaccurate data.
• Right to Erasure (“Right to be Forgotten”): Ask us to delete or remove personal data.
• Right to Object: Object to processing where we are relying on a legitimate interest.
• Right to Restriction: Ask us to suspend the processing of your personal data.
• Right to Portability: Request the transfer of your personal data to you or to a third party.
• Right to Withdraw Consent: Withdraw consent at any time where we are relying on consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

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